Privacy Policy

Your privacy is important to us. Learn how we protect and manage your personal information.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Payment information
  • Booking preferences and history
  • Communications with us

2. How We Use Your Information

We use the information we collect to:

  • Process your bookings and payments
  • Communicate with you about your reservations
  • Send you marketing communications (with your consent)
  • Improve our services and website
  • Comply with legal obligations

3. Information Sharing

We may share your information with:

  • Hotel properties to fulfill your bookings
  • Service providers who assist our operations
  • Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve your browsing experience
  • Provide personalized content

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt-out of marketing communications
  • Withdraw consent for data processing

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page.

10. Contact Us

If you have questions about this privacy policy, please contact our Data Protection Officer at:

Privacy Office
Smart Stay Hotels
123 Luxury Avenue
Suite 1500
New York, NY 10001
Email: privacy@smartstayhotels.com
Phone: 1-800-SMART-STAY

Last updated: March 2024